Depending on how you interact with Gentle Journey LTD, we may collect information including:
Contact Information
Name, mailing address, service addresses, email address, telephone number, and other contact information you provide.
Move & Service Information
Pickup and delivery locations, requested service dates, inventory information, access conditions, photographs, property details, moving instructions, building information, specialty-item information, and other details necessary to prepare or perform a relocation project.
Account & Communication Information
Information submitted through our website, request forms, estimates, online booking tools, client portals, email, telephone calls, text messages, or other communications with our company.
Transaction Information
Estimates, invoices, deposits, payments, refunds, transaction history, and related billing information.
Payment-card and banking information may be processed directly by third-party payment processors. Gentle Journey LTD does not necessarily receive or retain complete payment-card or banking credentials.
Commercial & Business Information
For commercial, hospitality, senior-living, institutional, or referral relationships, we may collect business names, employee or representative contact information, project information, billing details, and communications relating to the business relationship.
Website & Technical Information
Our website and service providers may automatically collect certain information, including IP address, browser type, device information, referring pages, pages visited, approximate geographic information, and information collected through cookies or similar technologies.
We may use information to:
• Respond to inquiries
• Prepare estimates and proposals
• Schedule services
• Coordinate crews, trucks, equipment, and logistics
• Communicate project updates
• Process payments
• Provide invoices and receipts
• Maintain service records
• Respond to questions, complaints, or claims
• Perform moving, packing, relocation, Gentle Arrival™, commercial, hospitality, donation, or cleanout services
Gentle Journey LTD may collect photographs, notes, inventory information, access-condition documentation, or other project records when reasonably appropriate for safety, property-condition documentation, operational planning, quality assurance, training, dispute resolution, or claims administration. Such information is intended for legitimate business and service purposes and will be handled in accordance with this Privacy Policy.
We may use the contact information you provide to communicate regarding estimates, appointments, scheduling, project updates, payments, service questions, claims, customer support, or other matters relating to your relationship with Gentle Journey LTD.
With appropriate consent where required, we may also send information regarding company services, announcements, offers, or other business communications.
You may request to stop receiving promotional communications at any time. Transactional and service-related communications may continue when reasonably necessary to perform services or administer an existing relationship.
If you provide a mobile telephone number and consent to receive text messages from Gentle Journey LTD, we may send service-related communications including appointment confirmations, scheduling updates, estimate or invoice notices, project communications, and other information relating to your requested services. Message frequency may vary. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchasing services. You may opt out of nonessential text communications by replying STOP when that functionality is available or by contacting Gentle Journey LTD directly. Mobile opt-in information and consent will not be sold or shared with third parties for their independent marketing or promotional purposes.
Gentle Journey LTD may use trusted third-party companies and technology providers to help operate our business. These may include customer-management and scheduling platforms, payment processors, website hosting providers, communications providers, accounting or bookkeeping systems, insurance providers, professional advisors, cloud-storage providers, analytics services, and similar vendors. These providers may receive information reasonably necessary to perform services on our behalf and are expected to handle such information appropriately.
When reasonably necessary to coordinate a requested service, information may be shared with individuals or organizations involved in the project, such as property managers, senior-living communities, hospitality venues, storage facilities, receiving organizations, authorized family members, contractors, referral partners, or other parties identified by the client. We seek to limit such disclosures to information reasonably necessary for the applicable purpose.
When a client requests donation, recycling, disposal, or similar services, certain information may be provided to charitable organizations, recycling centers, disposal facilities, or other receiving entities when necessary to complete the requested service or obtain available documentation.
Information may be disclosed when reasonably necessary to administer an insurance matter, investigate a claim, document an incident, defend or assert legal rights, comply with legal process, respond to lawful governmental requests, protect individuals or property, or meet applicable legal obligations. This may include disclosure to insurers, claims administrators, attorneys, law enforcement agencies, regulators, courts, or other authorized parties when appropriate.
If Gentle Journey LTD undergoes a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law and appropriate confidentiality protections.
Gentle Journey LTD does not sell personal information for monetary consideration.
We do not provide client contact information to unrelated companies for their independent direct-marketing purposes except where specifically authorized by the individual or otherwise permitted by law.
Our website and third-party service providers may use cookies, pixels, analytics technologies, or similar tools to operate the website, understand usage, improve performance, maintain security, and evaluate marketing effectiveness. Browser settings may allow visitors to block or delete certain cookies. Disabling some technologies may affect website functionality.
Gentle Journey LTD uses reasonable administrative, organizational, and technical safeguards appropriate to the nature of the information we maintain. However, no website, electronic communication, storage system, or transmission method can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted or stored electronically.
We retain information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and accounting records, resolving disputes, administering claims, enforcing agreements, meeting insurance requirements, and complying with legal or regulatory obligations. Retention periods may vary depending on the nature of the information and the relationship involved.
You may contact Gentle Journey LTD to request correction of inaccurate contact information or to ask questions regarding information associated with your relationship with us. Depending on applicable law and the circumstances of the request, additional privacy rights may be available. We may need to verify your identity before responding to certain requests. Some information may need to be retained where reasonably necessary for contractual, accounting, claims, insurance, security, legal, or regulatory purposes.
You may unsubscribe from promotional email communications by using an available unsubscribe mechanism or contacting us directly. You may also request that Gentle Journey LTD stop sending promotional text communications. Opting out of promotional communications does not prevent us from sending necessary transactional or service-related communications concerning an active estimate, appointment, move, invoice, payment, claim, or existing business relationship.
Gentle Journey LTD's website and commercial services are not directed toward children under the age of 13, and we do not knowingly solicit personal information directly from children under 13 through our website.
If we become aware that such information has been collected inadvertently, we may take reasonable steps to remove it.
Our website may contain links to websites, payment platforms, client portals, social media services, or other resources operated by third parties. Gentle Journey LTD is not responsible for the privacy practices of independent third-party websites or services. Their respective privacy policies govern information submitted directly to them.
Gentle Journey LTD may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements. The effective date displayed at the top of this page indicates when the policy was most recently updated.
Material changes may be communicated through our website or other appropriate means when required.
GENTLE JOURNEY LTD
PROFESSIONAL MOVING • SENIOR RELOCATION • COMMERCIAL LOGISTICS
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